New England Wholesale Shipping Policy
New England Wholesale offers guarantees your order will be shipped out to you within 24 hours of payment. If you have additional questions regarding your order’s shipping status, please email us at wholesale@newenglandwholesale.com.
Refund Policy
Damage, Quality and Missing Items
Please inspect your order upon receipt and contact us immediately if there is an issue with quality, damage, missing or wrong items.
Photos of the boxes, packing materials and product would be helpful in resolving any problems. Please keep the product frozen or refrigerated if appropriate.
DO NOT send the box back to us. Our customer service staff will work with you to find a fair resolution.
Call: 772.334.6666 or Email us at wholesale@newenglandwholesale.com
Refunds
After reviewing your issue and it is determined a refund is due, the amount will be refunded to your original form of payment. Please remember it can take 7-10 business days for your bank or credit card company to process and post the refund.
Replacements
If there is a UPS delay on your order and the seafood is no longer safe for consumption, we can resend your order on the next available ship date.
